Legal
Privacy & Terms
Placeholder legal content for the prototype — client to provide final copy before launch. The honest-pricing and indicative-figure principles below reflect how the site is built to behave.
Privacy notice
How we handle your information
This notice explains how AEM Energy Pty Ltd collects and uses your information when you use this site.
What we collect
When you use the eligibility check or a contact form, we collect the details you give us — such as your name, contact details, postcode and the upgrades you're interested in — so we can respond to your enquiry.
How we use it
We use your information to assess what you may be eligible for, to contact you about your enquiry, and to deliver any upgrade you proceed with. We will never imply an upgrade is “free” — we'll always show you what you'd actually pay.
Who sees it
Your details are handled by our team. As a full-chain operation — a sister concern of Aussie Ecomarks, a registered Accredited Provider — we don't sell your details to third-party installers. Where a service provider helps us operate (for example a CRM or email tool), they only process data on our instructions.
Your choices
You can ask us to access, correct or delete your information at any time by emailing us. We keep information only as long as needed for your enquiry or as required by law.
Terms & conditions
Using this site
By using this site and its tools you accept the following terms.
Indicative figures only
All dollar amounts, ranges and combined values shown on this site are indicative and presented as “up to” figures. They are not quotes or guarantees. Real values depend on your property, product, eligibility, government policy and market certificate prices, and can change.
No “free” upgrades
There are no free upgrades under the Victorian Energy Upgrades program — a minimum customer contribution applies. Any reference to a discount means a reduction in price, not a zero cost.
Two distinct programs
The VEU program and Solar Victoria are separate. Income and property thresholds apply only to Solar Victoria components, not to VEU. We keep them distinct when explaining what you qualify for.
Eligibility & accreditation
Only a registered Accredited Provider can create the certificates (VEECs) that fund the discount — for us, that's our sister concern, Aussie Ecomarks. Eligibility for any program is determined at assessment and may differ from indicative results shown here.
Last updated: placeholder. Contact: contact@aemenergy.com.au.